Terms & Conditions

Thank you for visiting the Trowell Garden Centre website. By accessing and using this website, you agree to be bound by these Terms & Conditions, along with our Privacy & Security Policy, Delivery Policy, and Returns & Refund Policy.

Definitions

“Trowell Garden Centre”, “we”, “us”, “our” refers to Trowell Garden Centre Limited, registered at 29 St Mary Street, Ilkeston, Derbyshire, DE7 8AB. Company number: 01899562.

“You”, “your” refers to any user of this website.

Product means any item displayed for sale on this website.

Product description refers to the information and details shown on each product page.

Personal Information refers to the information you provide when creating an account or placing an order.

Website refers to www.trowellgardencentre.co.uk.

Cookies are small text files stored on your device to enhance your shopping experience.

UK refers to England, Scotland, Wales, Northern Ireland and the Channel Islands.

Product Images & Colour Accuracy

Product colours shown on our website should be regarded as an approximation. Variations will occur due to differences in screen settings, device types, and lighting conditions.

Liability

Trowell Garden Centre makes no warranty, express or implied, regarding the accuracy of any information on this website. We do not accept liability for any loss arising from reliance on the information provided.

Pricing & Payment

All prices are listed in pounds sterling (£GBP).
International orders are charged in your local currency at the exchange rate set by your card provider.
Prices are correct at the time of publishing.
If a product is incorrectly priced due to an error, we reserve the right to refuse or cancel the order and issue a full refund.
We accept major credit and debit cards, PayPal, Amazon Pay, Google Wallet and Apple Pay.

VAT & Taxes

All prices include VAT where applicable.
Delivery charges are shown separately during checkout.
We may correct pricing errors or omissions where reasonable to do so.

Customs & Import Duties

Customers outside the UK are responsible for any customs or import duties. These fees vary by country and we cannot advise or accept liability for them.

Privacy

Your personal data is managed securely in accordance with GDPR. For full details, please see our Privacy & Security Policy.

Website Usage

By using this site, you agree:

that all information you provide is accurate and up to date,
to update your details when necessary,
not to impersonate another person or use a false identity.

Our Rights

We may modify or withdraw any part of this website at any time without notice. We are not liable for any modification, suspension or withdrawal of the website.

Product Availability

All orders are subject to availability and acceptance. If an item becomes unavailable before dispatch, we will contact you to offer an alternative or a refund.

Order Acknowledgement

When you place an order, you will receive an email confirmation. We may contact you to verify your identity to prevent fraudulent transactions.

Cancellation Rights

Under the Consumer Contracts Regulations 2013, you have the right to cancel your online order within 14 days from the day after delivery.

Items must be returned in their original condition and packaging. Please see our Returns & Refund Policy for full details.

Voucher & Discount Codes

Discount codes have individual expiry dates and conditions.
Codes apply to product prices only, not delivery costs.
We do not accept responsibility for invalid codes found on third-party websites.
No cash value or change is given for voucher codes.

Reviews & User Content

Users may post reviews or comments provided they are not illegal, defamatory, abusive, threatening, infringing, or harmful. Content must not include viruses, spam, or promotional material. We reserve the right to remove or edit content where necessary.

Complaints

We aim to provide excellent customer service. If you wish to make a complaint, please contact us:

Email: info@trowellgardencentre.co.uk
Phone: 0115 8077 700
Customer Service Hours: Mon–Sat, 10am–5pm

Free Gifts

If your purchase includes a free gift, it must be returned if you return the qualifying product.

Copyright & Intellectual Property

All content on this website is protected by copyright and intellectual property laws. You may not copy, distribute or reproduce content except for personal, non-commercial use related to purchasing from us.

Target Audience

Our website is intended for adults. Anyone under 18 must obtain parental consent before placing an order.

Force Majeure

We are not liable for any delay or failure caused by circumstances beyond our control, including acts of nature, extreme weather, strikes, supply chain disruption, war, IT failure or communication outages.

Delivery & Returns

For full details, please visit our:
Delivery Policy
Returns & Refund Policy

Policy Updates

We may update these Terms & Conditions at any time. Please review this page regularly to stay informed.

Entire Agreement

These Terms & Conditions, together with our Privacy & Security Policy, Delivery Policy and Returns Policy, form the entire agreement between you and Trowell Garden Centre.

Terms & Conditions