Privacy Policy

Privacy & Security Policy

Last updated: July 2021 (Reviewed 2025)

Privacy and security are extremely important to us at Trowell Garden Centre. This policy works alongside our Terms & Conditions, Delivery Policy and Returns Policy to explain how we collect, store and use your personal information.

We comply fully with the General Data Protection Regulation (GDPR). By using our website, you agree to the terms set out in this policy. As our services evolve, we may update these terms — please review them regularly.

Data We Collect

We collect information when you place an order, create an account, fill in online forms, enter competitions, or communicate with us by email, phone or live chat. This may include:

  • Name & delivery address — required to process and deliver your order.
  • Email address & telephone number — used for order updates, customer service and, with your consent, to send product information, promotions and event details.
  • Delivery instructions — helps our couriers deliver your order successfully.
  • Account password — allows secure access to your online account.
  • Payment details — we do not store card information; payments are processed securely.
  • IP address — used for fraud prevention and site performance.
  • Search history & wish lists — enhances your shopping experience.
  • Competition entries — for prize fulfilment.
  • Survey responses — used to improve our services.

No information is collected or stored without your consent. By placing an order, you consent to your information being used to fulfil that order.

How We Share Your Information

We only share information with trusted third parties when necessary to provide our services. These include:

  • Technology providers — hosting, security and communication services.
  • Delivery partners — to deliver your order safely.
  • Payment processors — to securely handle card payments and refunds.

All partners comply with UK GDPR and operate under contractual agreements that protect your data.

Legal Requirements

We may share information if required by law, including:

  • Preventing or investigating illegal activity.
  • Suspected fraud.
  • Responding to lawful requests, warrants or court orders.

If Trowell Garden Centre is acquired by another company, customer information may be transferred as part of the business assets. Any change will be clearly announced on our website.

We never sell or rent your personal information to third parties for marketing purposes.

Accessing or Updating Your Information

You may request details of the personal information we hold at any time. Please contact us via email or using the details on our Contact Us page.

For security, we may request identity verification before releasing information.

How We Protect Your Data

We use physical, electronic and managerial safeguards to protect your data, including:

  • Secure servers and firewalls
  • SSL-encrypted checkout
  • Password-protected accounts
  • Restricted staff access to personal data

While we take all reasonable measures to protect your information, no online transmission is 100% secure.

Our website may contain links to external websites. These websites have their own policies, and we are not responsible for their privacy practices. Always review external policies before sharing personal information.

Computer Viruses & Security

Trowell Garden Centre does not guarantee that files downloaded from our website or linked sites are free from viruses or defects. We accept no liability for damage caused by such issues.